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Valuable Customers: Your orders are important for us. Please note, due to Eid Holidays, orders received till 12th June 2024 till 5pm will be delivered before Eid Holidays. Orders received after this time will be delivered after Eid Holidays (22nd June 2024 onwards). Karachi orders will be delivered till 14th June 2024.
What is Warranty Policy?

We provide all products with Brand Warranty. Warranty policy applies as per standard warranty policies of the brands we sell.

Are all products PTA approved?

Yes, we only sell products (where PTA approval applies) that are PTA approved.

Is there any Return Policy?

We have return policy. Visit https://02eeb7.myshopify.com/pages/privacy-policy to review complete Return Policy

How will I know that the order is successfully processed?

You will receive a confirmation email with your Order Number.

What should I do if I'm having trouble placing an order?

If you experience any difficulties in order placement, you may contact us through given Whatsapp or phone number during 9AM-9PM, Monday to Saturday. Or you can email us at info@authentico.pk

Can I place an order without creating an account in your website?

Yes, you can shop as a guest but we suggest creating an account.

Can I cancel my order anytime?

You can cancel your order as long as the item has not been shipped.

How do I cancel an order?

To cancel your order, you can contact us through given Whatsapp number or Phone number during 9AM-9PM, Monday to Saturday. Or you can email us at info@authentico.pk Note: You cannot cancel your order, once order has been prepared for shipping. Order can be cancelled before it is shipped.

I forgot to add an item. Can I add it to my existing order?

You cannot add further items to an order that has already been placed. You will need to place a second order. Alternatively, you can contact us to cancel your order & place a new order. Please note order can only be cancelled before it is shipped.